Shop at Old Navy for your kiddos? Here’s what to know about their return policy to make it super simple! They have a 1 year return oops proof policy – this policy is available for all kids wear. You will need to keep your receipt and clothing is okay to have wear and tear… for a repair (to that dent that shopping trip may have had on your wallet to begin with). Kidding! But really it’s super simple!
- Free Returns and Exchanges
- In store
The extended return policy covers items with manufacturer-related defects or quality issues. Specifically, this includes items with holes, rips, or tears, excessive shrinkage or pilling, broken stitching, and nonfunctional zippers or buttons
If your child’s clothes wear out due to poor construction or faulty materials, you’re covered.
Based on the provided information, the return policy outlined does not apply to issues arising from regular use or misuse.
Specifically, you cannot return items due to:
- Stains or spills: These are generally considered accidental damage and are not covered under standard warranties or return policies.
- Damage from rough play (like tree climbing): This falls under the category of misuse or abuse and would not be eligible for a return.
- Sizing issues (if your child outgrows it): This is not considered a defect or an issue caused by the manufacturer and is therefore not covered.
- Normal wear: This refers to the gradual deterioration that occurs naturally through regular use over time and is not typically covered under warranties.
- Accessories:
Join The Discussion