Work From Home for Wayfair – Earn $18.60/Hour in Customer Service + Bonus Opportunities!

Work-From-Home Job Overview

Wayfair is hiring for a Virtual Senior Customer Service Associate position. This role is 100% remote and may be a good fit for applicants looking for a full-time work from home customer service job.

This full-time schedule requires 8 hour shifts between the hours of 8:00AM- 10:00PM EST with two days off  (one weekend and one week day). Specific schedules and days off will be selected during the interview process on a first-come, first-served basis.

Role Responsibilities & Expectations

In this role, you’ll help Wayfair customers resolve post-order issues, including shipping questions, damages, returns, replacements and more. You will handle approximately 50-60 phone calls per shift while assisting customers via chat and email.

Required Skills & Experience

Applicants must be at least 18 years old and have a high school diploma, GED or equivalent. A successful completion of Wayfair’s candidate assessment is required for this position. Other required skills and experience include: 

• Strong reading, writing and communication skills 
• Knowledge of Windows Operating Systems or equivalent 
• Ability to multitask while working remotely

Wayfair also requires new hires to complete mandatory training.

Compensation & Benefits

The hourly rate for this position starts at $18.60, with the final pay rate determined by your location’s zip code. In addition, you are eligible for quarterly bonuses of up to $2,200, plus a $500 referral bonus for eligible referrals.

Benefits include:

• Health, vision and dental insurance 
• 401(k) with company match up to 4%
• Paid time off
• 7 paid federal holidays 
• Tuition reimbursement up to $5,250
• Wayfair employee discount

APPLY HERE

This job opportunity was found and shared by The Freebie Guy. We are not involved in the hiring or application process and cannot provide updates on application status. Please contact the hiring company directly with any employment-related questions. Job details are subject to change without notice. Always review the official job posting before applying.