Work From Home at Medallion – Earn Up to $30/Hour as a Customer Support Specialist!

Work-From-Home Job Overview

Medallion is hiring for a Customer Support Specialist position. This role is fully remote and may be a good fit for applicants who are familiar with healthcare operations, payer enrollment or provider credentialing.

Role Responsibilities & Expectations

In this role, you will the be first point of contact for Medallion customers, helping them navigate questions regarding the platform. Responsibilities and expectation include: 

• Managing a high volume of support requests while working with internal teams 
• Investigating, troubleshooting and resolving customer inquiries from start to finish
• Responding to customers through email and support tools
• Collaborating with Customer Success, Product, Engineering and Operations teams to resolve workflow issues

Required Skills & Experience

Applicants should have previous customer support experience, strong communication skills and an understanding of healthcare operations. Additional qualifications include: 

• At least 3 years of customer support experience, preferably in healthcare 
• Hands-on experience with payer enrollment, credentialing or related healthcare operations 
• Experience managing high volumes of customer inquires through a support ticketing platform
• Proficiency with Google Workspace
• Experience using AI tools to improve research, workflows or troubleshooting

Compensation & Benefits

This remote customer service position offers a competitive hourly pay range of $25 – $30 per hour and the actual pay may vary based on experience, qualifications, locations and other factors. 

APPLY HERE

This job opportunity was found and shared by The Freebie Guy. We are not involved in the hiring or application process and cannot provide updates on application status. Please contact the hiring company directly with any employment-related questions. Job details are subject to change without notice. Always review the official job posting before applying.