Work From Home for Hello Heart – Earn Up to $72,000/Year as a User Support Specialist!

Work-From-Home Job Overview

Hello Heart is hiring for a User Support Specialist position. This role is fully remote and may be a good fit for applicants with customer service or technical support experience.

Role Responsibilities & Expectations

In this role, you will handle email and phone inquiries, troubleshoot technical issues and ensure members receive timely, accurate and helpful support. Responsibilities and expectations include: 

• Responding to member inquires by email and phone while maintaining accurate records and clear communication. 
• Investigating app, device and account issues 
• Managing support tickets from start to finish 
• Meeting team goal response times and member satisfaction 
• Following HIPPA guidelines and company security policies 

Required Skills & Experience

Applicants should have prior customer support or technical support experience with strong communication skills. Required skills and experience include: 

• Strong troubleshooting, critical-thinking and problem-solving skills 
• Experience using Zendesk or other customer support platforms
• Experience using AI tools such as ChatGPT, Claude or Gemini to solve problems or improve daily workflows.
• Ability to work in a quite and private workspace suitable for handling confidential healthcare information.

Compensation

Hello Heart offers a full-time base salary of $60,000 to $72,000 per year. The final salary pay will depend on job-related skills, experience, education, and training. 

APPLY HERE

This job opportunity was found and shared by The Freebie Guy. We are not involved in the hiring or application process and cannot provide updates on application status. Please contact the hiring company directly with any employment-related questions. Job details are subject to change without notice. Always review the official job posting before applying.