Work-From-Home Job Overview
Optum is hiring for a Customer Service Representative position. This role is fully remote and may be a good fit for applicants looking for a full-time remote customer service/call center job.
Role Responsibilities & Expectations
This role includes answering inbound and outbound calls and emails from pharmacies, injured workers, case managers and insurance carriers regarding workers’ compensation and prescription fulfillment. Expectations include:
- Resolving customer inquiries with timely resolution and follow-ups
- Accurately document customer interactions and tasks
- Protecting and following all HIPAA and privacy requirements
Selected candidates will be required to complete four weeks of paid training.
Required Skills & Experience
All applicants must be at least 18 years old and must have a private home workspace with reliable high-speed internet connection that meets the company requirements, no degree required.
Experience includes:
- At least 1 year of call center experience
- Comfortability with Windows PCs and multiple computer applications
- Strong communication, listening and problem-solving skills
- Some healthcare experience and/or experience troubleshooting basic computer issues in a remote environment.
Compensation & Benefits
This fully remote position pays up to $29 per hour depending on location, experience, and other factors. There is no travel required for this position! Benefits include:
- Four weeks of paid training
- Comprehensive benefits packages for eligible employees
- 401(k)
- Career advancement opportunities
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