Work From Home for NerdWallet – Earn $22.50/Hour in Customer Operations!

Work-From-Home Job Overview

NerdWallet is hiring for a Customer Operations Specialist position. This role is fully remote and may be a good fit for applicants looking for full-time contract position with the possibility of extension or conversion based on performance and business needs.

Role Responsibilities & Expectations

In this role, you’ll help members with general account features as well as financial accounts, credit score questions, product recommendations, and more across email and chat. Other responsibilities and expectations include: 

• responding to member requests across multiple platforms
• working alongside AI-assisted tools providing consumers with appropriate financial resources and guidance
• Develop deep knowledge of NerdWallet’s tools and features
• Collaborate with teammates and cross-functional partners to improve support and overall member experience.

Required Skills & Experience

NerdWallet is looking for Nerds with a passion for helping people and an interest in personal finance. Previous experience in technical support, customer service, or customer operations is a plus. Other required skills and experience include: 

• Familiarity with customer support tools such as Intercom, Zendesk, Confluence, Jira, Trello, Slack, Google Workspace, Salesforce, and Stripe.
• Experience using AI assistants such as ChatGPT, Claude, or AI tools embedded within customer support platforms.
• Fintech experience is preferred.
• Previous remote-work experience is required.
• Strong analytical reading skills alongside written and communication skills.

Compensation & Benefits

This fully remote position pays $22.50 per hour for up to 40 hours a week. The role is a six month w-2 contract position that’s estimated to run from November 2026 through April 2027. There is a possibility of extension or conversion based on performance and business needs. 

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This job opportunity was found and shared by The Freebie Guy. We are not involved in the hiring or application process and cannot provide updates on application status. Please contact the hiring company directly with any employment-related questions. Job details are subject to change without notice. Always review the official job posting before applying.