Work From Home Full-Time at Mangomint (Customer Support Specialist) – Up to $65K Yearly + Flexible PTO

Work-From-Home Job Overview

Mangomint is hiring for a Customer Support Specialist position. This role is fully remote and may be a good fit for applicants looking for work-from-home customer support jobs in SaaS and enjoy solving technical issues.

You can work Monday – Friday 10am-7pm Pacific Time (PT) OR Saturday – Wednesday 9am-6pm Central Time (CT)

Role Responsibilities & Expectations

In this role, you’ll support Mangomint customers by troubleshooting issues and answering questions primarily through chat, with some phone support as needed.

The position involves working closely with internal teams, documenting common customer concerns and solutions, and following up proactively to ensure a positive customer experience.

Required Skills & Experience

• At least 1 year experience in a software support position
• The ability to learn incredibly quickly and an “I’ll figure it out” attitude (while also not being afraid to ask questions)
• The ability to work autonomously while also collaborating effectively within a team
• Ability to work well under pressure
• A genuine passion for connecting with people from diverse backgrounds, treating everyone with respect and kindness
• Strong written communication skills*Experience with salons and spas (or beauty & wellness in general) would be a huge plus

Compensation & Benefits

This full-time remote role offers a salary range of $60,000 to $65,000 per year, along with with equity and bonus opportunities as part of the overall compensation package.

Employees also receive a strong benefits package that includes:

• Health, dental, vision, life and LTD insurance
• Monthly wellness budget for gym memberships, yoga and more
• Premium Calm App subscription
• One Medical membership
• Flexible PTO
• 401(k) plan & stock program

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This job opportunity was found and shared by The Freebie Guy. We are not involved in the hiring or application process and cannot provide updates on application status. Please contact the hiring company directly with any employment-related questions. Job details are subject to change without notice. Always review the official job posting before applying.