Work From Home for GoFundMe as a Customer Care Specialist – Earn Up to $72,500/Year!

Work-From-Home Job Overview

GoFundMe is hiring for a Customer Care Specialist position. This role is fully remote and may be a good fit for applicants looking for customer care position where you unite individuals and nonprofits.

Role Responsibilities & Expectations

In this role, you must hold strong customer empathy to inspire nonprofits and build long-lasting relationships through phone, email, chat and social channels. Expectations include: 

• Providing information, troubleshooting and personalized assistance to help nonprofits get the most out of GoFundMe Pro
• Building long-term customer relationships
• Resolving complex computer issues quickly by collaborating with other teams 
• Helping improve customer interactions

Required Skills & Experience

If you already have a deep understanding of the unique challenges nonprofits face, GoFundMe wants to hear from you. There’s no degree required, however customer service experience is a must, other preferred experiences include: 

• Experience working with nonprofits.
• Understanding Remote Work tools like Slack, Zoom and other project management systems.
• Knowledge of CRM/Ticketing systems with rigorous tracking
• Basic HTML/CSS knowledge

Compensation & Benefits

The annual U.S. salary range for this full-time position is $48,500 – $72,500. GoFundMe also offers equity and other benefits to employees, including healthcare, dental, vision, life insurance and a 401(k) savings program.

Pay may vary depending on other factors including location, skills, experience, education, or training.

APPLY HERE

This job opportunity was found and shared by The Freebie Guy. We are not involved in the hiring or application process and cannot provide updates on application status. Please contact the hiring company directly with any employment-related questions. Job details are subject to change without notice. Always review the official job posting before applying.