The Federal Trade Commission has announced expanded refunds under its $2.5 billion settlement with Amazon concerning allegations that consumers were enrolled in Prime without their consent or had difficulty canceling. Under the revised order, more Prime customers may qualify, and the maximum total refund has increased from $51 to $200.
Amazon will identify eligible customers from those who submitted the claim previously, and they will automatically send payments by PayPal, Venmo or mailed check. The next payments are expected to begin October 1, 2026, and continue through April 2027.
Who’s Eligible for More Money?
You may be eligible if you met all three requirements and submitted a claim before July 27, 2026:
- You are an Amazon Prime customer in the United States.
- Between June 23, 2019, and June 23, 2025, you signed up through one of the challenged Prime enrollment methods or tried to cancel through Amazon’s online cancellation process but were unable to do so.
- You used no more than 20 Prime benefits during any 12-month period following your Prime enrollment.
Refund Amount
- Eligible customers may receive refunds for Prime membership fees paid, up to a maximum of $200 total.
- Customers who previously received a settlement payment of up to $51 may also receive an additional automatic payment of up to $149. These supplemental payments are conditional and are not guaranteed for every previous recipient.
No Claim Form Required
You do not need to submit a claim, respond to a notice or complete any additional paperwork. Amazon will automatically send payments to eligible customers through PayPal, Venmo or a mailed check.
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