Work-From-Home Job Overview
CVS is hiring for a Technical Support Representative position. This role is fully remote and may be a good fit for applicants looking for a full-time work from home position.
Applicants must have a quiet, private work space and a secure internet connection with speed of at least 150Mbps.
Role Responsibilities & Expectations
In this role, you will provide technical support to CVS store, pharmacy and MinuteClinic employees. The position involves tasks like troubleshooting hardware, pharmacy systems, POS systems, MinuteClinic and photo systems. Applicants are required to work 5 days per week =, including one weekend shift each week. Responsibilities include:
- Taking live troubleshooting calls from CVS employees and resolving technical problems
- Collaborating with other company team members
- Managing call workloads and requests within service level agreements
- Keeping up-to-date with company policies, procedures and troubleshooting techniques
Required Skills & Experience
Applicants should have a high school diploma or GED along with at least 6 months of relevant technical or call center experience. Required skills and experience include:
- Providing technical support in a retail environment
- Experience using computer hardware and software application
- Ability to work independently in a remote environment
- Strong customer service and problem-solving skills
Compensation & Benefits
The position pays of $17 – $34.15 per hour, depending on experience, education and location. The role is scheduled for 40 hours per week and may be eligible for a CVS Health bonus, commission or short-term incentive program. Full0time employees may receive benefits including:
- Medical, Dental and Vision insurance
- Paid time off
- Retirement savings options
- Wellness programs



Leave a Reply