Work from Home at Cigna (Customer Success Manager) – Up to $106,900 per Year!

Work-From-Home Job Overview

Cigna is hiring a full time Customer Success Manager for the Pharmacy Team. This role is fully remote (Work from Home, United States) and may be a good fit for applicants looking for healthcare-focused customer success role that blends data analysis, client relationship management and pharmacy program operations.

Role Responsibilities & Expectations

In this role, you will manage and grow relationships across a portfolio of pharmacy clients participating in 340B programs. You will serve as the main point of contact for client support while helping drive program success through data insights and improvements.

Required Skills & Experience

• Minimum 3 years of experience in customer support, technical support, or SaaS account management roles.
• Strong verbal and written communication skills, including the ability to manage complex client conversations.
• Demonstrated ability to analyze data and troubleshoot issues.
• Proficiency with Microsoft Office tools, especially Excel.
• Bachelor’s degree (preferred, not required).
• Experience working in pharmacy or healthcare environments.
• Experience working with financial data, reporting tools, or SaaS platforms.

Compensation & Benefits

This position offers an estimated salary range of $64,100 to $106,900 per year depending on experience and location. Cigna employees receive benefits including:

• Medical, dental and vision insurance
• 401(k) retirement savings plan
• Paid time off and paid holidays
• Life insurance and wellness programs
• Tuition reimbursement and learning support programs

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

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