Work-From-Home Job Overview
U-Haul is hiring for a Customer Service position. This role is fully remote and may be a good fit for applicants looking for part-time flexible work.
Role Responsibilities & Expectations
U-Haul is looking for an organized, friendly, and motivated part time call center representative. This position entails helping customers book, edit, reschedule, and/or cancel Moving Help services, as well as resolving customer concerns efficiently.
Responsibilities include:
- Communicating with customers through phone calls, chats, and emails.
- Acknowledging and resolving customer complaints.
- Processing, rebooking, and modifying orders.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues and supervisors as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
Required Skills & Experience
- Experience working with customer support
- High school diploma or GED
- Ability to remain calm when customers are stressed or upset, while expressing sympathy, empathy and compassion
- Intermediate keyboarding and computer skills
- Ability to navigate and use multiple computer programs at once
Compensation & Benefits
U-Haul offers part time Moving Help Specialists an hourly base pay of $15.00 when working remotely, plus paid training.
Your base pay may increase as you learn and acquire additional job duties, and merit increases are given periodically based on performance.
Note: Hourly base wage may be higher, depending on state or local minimum wage laws.

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