Work-From-Home Job Overview
An Upwork client is hiring for a live chat agent position. This role is a fully remote ongoing contract and may be a good fit for applicants looking for a flexible work-from-home customer service freelance opportunity.
Role Responsibilities & Expectations
In this role you will provide customer support through live chat and help customers with common questions and concerns. Expectations include:
- Assist with FAQs, login problems, coupon questions and website related questions
- Working 4 hour shifts, 5 days per week (there is a potential for more hours)
- Following procedures while providing helpful solutions
Required Skills & Experience
This job is listed an an entry-level opportunity, making it suitable for applicants who are new to the freelance world. Applicants must show strong written communication and the ability to provide clear and helpful responses to customers/clients.
- Customer service or live chat experience is helpful but not required
- Ability to work independently
- Must be located in the U.S.
Compensation & Benefits
The position offers a posted pay range of $20 to $50 per hour, with opportunity to work 3o or more hours per week. The project is listed as an ongoing contract opportunity with an estimated 6+ month duration AND a contract-to-hire opportunity.



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